A member of the North Point team will login remotely to each PC at your site on a regular basis (weekly, monthly, or quarterly) to gather data, perform software updates, and generate a report of the findings.  Typical audit points include:

• CPU Usage
• Memory Usage
• Disk Space
• Antivirus check & update
• Windows Updates
• Windows Firewall Status

Each computer and site is different and therefore the installed software to be monitored will be different as well.  Some examples of software specific checks include:

• Check for and install Java updates. Confirm the proper bit depth is installed (64-bit vs. 32-bit)
• Check for and install Ignition Updates
• Confirm remote login software is up to date
• Create backup of the Ignition gateway
• Create backup of the PLC program
• Dump SQL database to a self-contained file.
• Review HMI screens for any bad tag data

We also perform one-time tasks to help aid with disaster recovery should a catastrophic failure occur.  These files are stored on an external solid-state hard drive.  This includes:

• Full (ghost) computer backup
• Backup copies of all license files

Finally, we can set alerts via our remote login software to send automatic emails making us aware of a potential issue.  These alerts are customizable and can be modified on a site or even PC basis.  Specific customer requested alerts can also be incorporated in addition to our standard set.  Examples of typical alerts include:

• Antivirus threat detected, antivirus software removed or disabled
• Free disk space less than 20% (adjustable)
• Memory usage above 90% (adjustable)
• CPU Utilization above 90% (adjustable)
• Software added
• Software deleted